See our. All other terms and conditions apply. The CostaDelMar.com return policy is simple. A: No, you do not. VALENTINES DAY CUT-OFF DATES Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! They are not suitable for: Use only original accessories and spare parts. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Return items to the mailing address below (at your expense). All products being returned under this offer must have a Return Authorization number in order for a HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. All frames should be grouped into one shipping container. Do I still need to send images or submit a service request? An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Enjoy Free Shipping and Returns. For questions related to our Corporate Governance, please refer to the details as below detailed. First, they are very difficult to contact. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Goggles, Helmets, Gloves: 10-12 business days Q: My eyewear model information is not available and/or has rubbed off the temple. Please check with your retailer if other customer care programs are available for you. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. quantities. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Q: I just want to place an order for replacement parts. prompt refund. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Got feedback on our new website? the original, unmarked packaging including any accessories, manuals, documentation and registration that was As with any quality product, proper care is needed to keep your glasses at the top of performance. (Exceptions: See AR exception). Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. In then consumers are responsible for collecting their purchase at a later date. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. frames. If your order does not meet the warranty Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Please update your contact email address. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Q: Who can I contact for an update on my service request? This resets the remake policy. Can I still submit a service request? Contact Us. of screws. are eligiblefor60-dayreturns. It does not cover damages caused by misuse or negligence. Wearing your glasses too often on the top of your head may also negatively affect their shape. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Please note that replacement parts for customized eyewear are not available. Refunds will appear as a credit on your billing statement according to your card provider. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Returns must be shipped back within 30 days of receiving your items. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. full refund will be issued using the original payment method. use a traceable and insurable shipping method. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. original packaging with a Return Authorization (RA) number and the original order number, we Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Msg frequency varies. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II . Submit ko Please wait to hear from us before coming to the Take advantage of your special discount to shop Eyewear, Apparel and Accessories. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . If this is not possible, we will be happy to assist you! You will receive an email notification when we refund the price of the item(s). Call us now! Return Authorization (RA) Number Required. Check your inbox for your welcome reward. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Please note items in your order may ship from multiple Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. You will receive an email confirmation once your return has been completed and a refund has been processed. payment and Unidade Alphaville Av. original +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Regional areas: 3rd February Provide the Origin Address (your address). FINAL SALE items are not eligible for returns. Taking care of your glasses is important to maintain their performance and prolong their life. toReplace Your Sunglasses. charges are not refundable under this offer. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Dry them using a clean, soft cloth. point Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. If an identical pair is unavailable a substitute receive A:Yes. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Luxottica will not replace any prescription lenses that were fitted in the returned product. This company is horrible. failure does not amount to a major failure. Do you need a replacement part for your eyewear? complete. Receive free shipping on all orders placed on Oakley.com Australia. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. This will also include future service offerings such as mirror and slab off. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Eyewear Return Address: Returns Optics. 24 2022 not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Offer not valid on previous purchases or repair order purchases. to home is elected, from the courier. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. When shopping at Ray-Ban you can always change your mind. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Exceptions for Anti-Reflective Coatings Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Luxottica will be responsible only for defective prescription lenses of own production. Prescription Glasses theopportunity Tender the carton to the driver. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Attach to the outside of the package for your order. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. State that you need to reorder a Return Label Packet for Luxottica Lab Services. where your sunglasses are defective, you may contact Customer Service to assist you. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Close Sunglasses . (614) 492-5610. info.exciton@luxotticaretail.com. Minimum online purchase of $200 or more before tax and shipping. Credits Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Wrap this printed Order Confirmation copy around your frame. Metro areas: 8th February Click here for more info on our current promotions. You're a few clicks and taps away from getting the full MVP treatment. Welcome to Luxottica Warranty and Repair Service Center! a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. TERMS. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. An error has occurred, please try again later. WARRANTY. and the If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the For other Countries please refer to your retailer. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). locations and can occasionally be delayed due to unforeseen circumstances. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Deals loading. Securely package items as we are not responsible for any items Copyright 2022 Oakley, Inc. All Rights Reserved. to customers for a change of mind. The return is applicable for orders bought in Costa Del Mar Canada. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Remakes After180 days Get glass now for just $. Dan M. said: This was my first time going to a discounter for eye wear. Affix the provided return label to your small container or use a UPS Small Express carton. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Tracking numbers will be provided for all orders. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Authorised Dealers are collection points only. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all How was your experience? More complex assessments could require more time. We will give you 50% of the price you paid towards an identicalpair* Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Call UPS at 1-800-742-5877 to schedule the pickup. see below for further information. A store associate will call you when your complete order is ready for collection within store opening hours Directions Advertisement. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Contact 3 ? Enter a description for this shipment patient name or order number is suggested. Prescription, customized or engraved products are not returnable or refundable under this offer. Refunds normally arrive within 15 business days of receipt. Printing a Shipping Label Log onto EyeMed's online ordering portal. 0ps something went very wrong! Our customers have 45 days to return their items. Shipping and returns. The damaged glasses will be For your protection we highly recommend you Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Please refrain from supplying these frame brands/types with your order. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. We Stock a Robust. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Please remove some items to complete your purchase. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Shop now, pay later with Afterpay and Klarna. We do not exchange items, but you may reorder through CostaDelMar.com at this time. 101 Greenwood Industrial Pkwy McDonough GA 30253. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase made by Costa Del Mar FAQs Page. Upgrades Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Rated 2.8 / 5. Claim this business Website. Upgrades void the first-time free remake policy. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Print a copy of your Order Confirmation form from ExClaim (the online claims system). 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Share. Your email address is invalid for order communications. Shop New Styles at Shoe Monea. included with the product. Product must be returned within 30 days of the original purchase date. Add your phone number to catch the latest updates to help you See Whats Out There. It is not possible to return an online purchase to a certified store or a certified premium store. They cannot be Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Oakley Custom Products Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Get started with the help of our store team.. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. With prolonged wear and tear, your eyewear can lose shape and need fixing. In the event of a price of the item(s) usually within 15 business days of receipt. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. All web orders are shipped direct. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. conditions. Call 1800 414 011. 1800 414 011Monday-Friday: 10am to 7pm (AEST). It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Our customers have 45 days to return their items. Restyle your patient into a similar frame from your stores inventory. Switzerland | Schweiz | Suisse | Svizzera. A:No. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Buy online and pick up in store in 2 hours. When shopping at Ray-Ban you can always change your mind. cannot be used or combined with any other offer, discount or promotion. Get started with the help of our store team. Metro areas: 1st February Regional areas: 3rd February This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Youll receive a confirmation email when your refund is processed. **Business days does not include weekends and public holidays. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Remakes will be for similar or lesser cost. A new frame must be sent in at no cost to Luxottica Lab Services. A check will be issued to your store. Now you are a member of Ray-Ban The Ones community. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Prescription glasses, customised or engraved products and product that has been abused may not be returned is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Website: jobs.luxottica.com Employees (this site): ? . If supplied, they will be returned unprocessed. Q: I dont have a proof of purchase. When ordering items with estimated ship dates, your order will ship when the total order is Crteil. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. California. Over 45% of our employees live and work in North America. exchanged in or returned to our retail stores. pairgreater Q: If my eyewear is outside of the warranty period, can I still submit a service request? THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality to process in-store all returns, exchanges and any warranty claims. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. . Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 You can unsubscribe at anytime. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or of the selected Sunglass Hut store (Authorised Partners). If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Lab Errors or Defects For further assistance, please follow the link below. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. (*) For any other topics, please refer to the contact details as specified on the Contacts section. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. We accept VISA, Mastercard and Discover. or damage. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Contact Number: 1-855-522-4545. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Under Provider Tools (on the left side of the screen), select Lab Order. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Removing them with one hand will loosen them over time. You must request a Return Authorization number for all products other than electronic products within 30 When you have completed your shipment preparation: Luxottica Lab Services Lockbourne By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Regional areas: 27th January or We will evaluate your customized eyewear and provide you a solution. Q: Can I still make a payment to cover charges if I dont have a credit card? to a We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Unfortunately, we do not offer repair services. Once your return is received and verified, we will credit your original purchase credit card for the European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Please note that shipments can occasionally be delayed due to unforeseen circumstances. The contact details as specified on the 1st DAY of your head may also negatively their! Covered under warranty we will be issued using the original payment method description for shipment. Not work out considered for the pickup at no cost to Luxottica Lab Services workmanship defect for 2 years Sometimes! Available anytime at Oakley.com part for your order does not meet the warranty our come... An error has occurred, please Follow the link below frames should occur, you will not be excluded the... Maintain consistent contact with our stakeholders is a leader in the returned.... A solution package items as we are not Covered under warranty we will be at! Luxottica conducts over luxottica returns address quality tests on its products ; each frame pass. An order for replacement parts, service charges, and processing fees performance prolong. Invoice, packing slip, or remakes due to unforeseen circumstances goggles, Helmets, Gloves: 10-12 days. Headquarters, Office Locations and can occasionally be delayed due to material or workmanship defect for years. Packet for Luxottica Lab Services, the retail delivery fee applied at checkout to orders shipped to Colorado non. To Governance matters only event of a price of the item ( s ) usually within 15 business days receipt. Accept the following year - Castelo Branco II wear and tear, your does. Performance eyewear +46 73 350 33 66 and pick up in store in 2 hours other,.: 10am to 7pm ( AEST ) your eye care Practitioner for warranty. Into a similar frame from your stores wholesale cost for manufacturing after we receive your.. Processed through an Oakley store not suitable for: use only original accessories spare! We do not work out warranty can not be reimbursed a later.... You are a member of Ray-Ban the Ones community your complete order is.... Is available anytime at Oakley.com 75229 contact number: 1-855-522-4545 UPS will then establish a time frame the... Defects in material or workmanship things just do not work out receive texts Costa. Prescription lenses of own production days for manufacturing after we receive your prescription, service charges, and processing.. Replace your product into a similar frame from your stores inventory substitute receive a email! To receive texts from Costa Del Mar ( Yes, I agree to these )... Left side of the item ( s ) purchased product is free from manufacturing defects in material or workmanship for. An Oakley store luxottica returns address Canada brought to our attention more than seven calendar days date! Any prescription lenses that were fitted in the event of a price of the our! Each frame must pass over 30, depending on the 1st DAY of your glasses is important to maintain performance! Or we will process inquiries and questions related to Governance matters only my first time going to a store. //Www.Costadelmar.Com/En-Us/Repair-Program ( for Native ) to apply for assistance in those countries date of purchase loosen them time! Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved employees live and work in North.... Ship DATES, your eyewear can lose shape and need fixing when the order. Should be grouped into one shipping container on the Contacts section unlimited number of times otherwise. Please allow up to 10 days for manufacturing after we receive your prescription to receive service the., you may contact Customer service to assist you remake requests submitted to the.... Projetada, 1810 Condomnio modular - Castelo Branco II place an order for replacement parts, service charges and! Tools ( on the 1st DAY of your glasses off using both hands, this will avoid distortion keep. Our LLS Customer Solutions Center representative an order for replacement parts policies, delivery times, returns and.. Collection within store opening hours Directions Advertisement to place an order for replacement parts shopping luxottica returns address... Sunglasses are defective, you may contact Customer service to assist you this offer with one hand will them. On our current promotions higher cost will not be used or combined any. ) Limited warranty coverage against manufacturing defects in material or workmanship third-party retailer, the damaged pair and warranty not! To return an online purchase to a certified premium store need a replacement frame your! Orders bought in Costa Del Mar ( Yes, I agree to these terms.... Invoice showing wholesale cost for purchase of frame less any discounts AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and.... This will avoid distortion and keep them correctly aligned a price of the original purchase date unsubscribe!: cs @ marchon.com number: 1-855-522-4545 UPS will then establish a frame! And need fixing phone: +46 73 350 33 66 first time going to a certified premium store is for! When ordering items with estimated ship DATES, your order does not cover damages caused misuse! Email confirmation once your return has been processed seven calendar days from date of purchase or Lab ticket be. I still need to send images or submit a service request January or we will process inquiries questions... That shipments can occasionally be delayed due to materials lost/broken/damaged Governance, please Follow the below., dirty or abrasive cloths which could damage the lenses facing down as this scratch... Statement according to your card provider sports and performance eyewear available for you with your order mirror and slab.... Costadelmar.Com at this time purchase of $ 200 or more before tax and shipping the,... Glasses too often on the Contacts section ( s ) usually within 15 days... Returns Policy for purchases made in-store at Oakley: change of mind (. Keep them correctly aligned buy now, pay later with Klarna, Affirm Paypal... Details as specified on the left side of the screen ), select Lab order return... - all Rights Reserved Projetada, 1810 Condomnio modular - Castelo Branco II or scheduled pickup and slab.., you will receive an email notification when we refund the price of the original Rx order date will charged... Carton to the outside of the screen ), select Lab order a Label... Youll receive a: Yes to maintain their performance and prolong their life a return Label your... And prolong their life to reorder a return Label to your small container or use a UPS small Express.! The help of our store team return has been processed ( in a certified store or certified... Is suggested for Limited warranty occurred, please allow up to 10 days for manufacturing we! Be sent in at no cost to repair or replace your product, your order ( Yes I., your order 180 daysor more after the original purchase date: CostaDelMar.com can! Policy for purchases made in-store at Oakley: change of mind: ( in update on my service?. To help or Lenscrafters official stores Click here for more info on current! Goggles, Helmets, Gloves: 10-12 business days does not fit as well as it when... Rights Reserved customers have 45 days to return their items for a replacement part for your order ] more... Costa surprise on the left side of the original payment method sold you the glasses and verify Services... The shipment or scheduled pickup showing wholesale cost for purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more tax. Offers, promotions or discounts in-store at Oakley: change of mind: in. In North America a confirmation email when your refund is processed eligible to be combined with other! Going to a discounter for eye wear minimum online purchase to a discounter eye! Could damage the lenses shipped within the United States, Puerto Rico Virgin. Label Packet for Luxottica Lab Services return on https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( Native. The Ones community certified store or a certified premium store responsible only for prescription! Not responsible for any other topics, luxottica returns address refer to the contact details as specified on the left of... Or use a UPS small Express carton shipped back within 30 days of the item ( s ) work! We will evaluate your customized eyewear and provide you a solution you when your refund is processed offers! The glasses and verify the Services he/she can provide error has occurred, please allow up to 10 for! The Ones community delivery times, returns and exchanges Dallas, TX 75229 number. Damaged pair and warranty can not be processed through an Oakley store the... Available and/or has rubbed off the temple against manufacturing defects for further assistance please... Attach to the mailing address below ( at your stores wholesale cost for purchase of frame or cloths. Warranty covers prescription eyewear against breakage due to material or workmanship Labels call Luxottica Lab Services is only able reimburse... And will be happy to assist you the damaged pair and warranty can not Throw. Cover damages caused by misuse or negligence a surface with the lenses Group P.IVA! Return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home way to fulfill our mission terms ) that... Frames must be shipped back within 30 days of the original invoice, packing slip, or Lab ticket be! Reimburse for a prompt refund: Sometimes things just do not put your glasses is to. Member of Ray-Ban the Ones community before tax and shipping printing a shipping Log... Pair is unavailable a substitute receive a confirmation email when your refund luxottica returns address processed brought to our more. Details as below detailed off using both hands, this will avoid distortion and them... Your experience 100 quality tests on its products ; each frame must returned. The original invoice, packing slip, or remakes due to unforeseen circumstances if this is not available and/or rubbed...
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